Help & support

Find connection instructions and account help below, or open a support ticket on Discord.

Open a ticket

Get help with an account, purchase, bug, or appeal.

Joining

How do I join on Bedrock?

BonfireMC supports all versions 1.21+. Open Play → Servers → Add Server on Windows, iOS, or Android, enter play.bonfiremc.com as the server address, then save and join. If your console has no Add Server button, ask support for connection help.

Can I play on Java Edition?

No. BonfireMC supports Minecraft Bedrock Edition only.

When does BonfireMC launch?

Sunday, September 27 at 11 AM ET.

Do I need a resource pack?

No. The optional server pack adds menu and sidebar icons. You can play without it.

Regions

Where are the servers?

North America (Chicago), Europe, and Asia (Malaysia). Each region has its own lobby and minigames.

How do I choose a region?

Auto balances your ping with the number of players in your chosen game. Use /region in the lobby to choose manually. Parties use the leader’s region.

Accounts, ranks and stats

What are credits?

Earn credits from game objectives and wins. They unlock tier tags, chat colours, XP bonuses, shorter chat waits, nickname options, and replay access. Sapphire and Diamond also unlock Emerald and Legend permissions. Credits cannot be purchased. Compare tier rewards or see credit awards by game.

Do rank and credit-tier XP bonuses stack?

Your personal XP multiplier uses the higher of your actual rank bonus and your tier bonus. They do not add together. Earning Emerald or Legend permissions through credits does not grant that rank’s XP multiplier. Match-wide donor boosts apply separately.

How do I watch a replay?

Amethyst tier and higher, or staff, can use /replay from a waiting lobby to browse saved matches, or /replay <id> to open one. Replays expire after seven days. Private matches are visible only to their participants and staff. Replay controls and details.

How do I buy a rank?

Ultra, Emerald, Legend, and Titan are sold in the store. Titan is a monthly subscription; the others are one payment. Ranks cannot be transferred after purchase. Compare rank perks.

Do my NetherGames stats carry over?

No. BonfireMC stats and levels start at zero.

Reports and appeals

How do I report a player?

Use /report <player> <reason> in game, or open a Discord ticket if no moderators are online. Include the player’s name, game, time, and what happened.

How do I appeal a ban or mute?

Open a Discord ticket under Appeals and include your Minecraft username. A moderator other than the one who issued the punishment will review it. Cheating, hate speech, and ban evasion punishments cannot be appealed on a first offence. Check the server rules for other restrictions.

How do I report a bug?

Post under Bugs on Discord. Include the game, what happened, and the steps to reproduce it. Do not keep using a bug for an advantage.